Returns & Exchanges
We want you to love your purchase.
If something isn’t perfect, we’ll make it right — with a smooth, discreet process.
Returns Window
Returns accepted within
14 days of delivery
Exchanges
Size / color / variant
(if in stock)
Condition
Unused, original packaging
all seals intact
Eligible
- Bags & accessories (unused)
- Cosmetics / perfumes (unopened)
- Shoes (no wear)
Not Eligible
- Opened cosmetics / perfumes
- Supplements (opened)
- Gift cards / final sale items
How Returns Work
- Submit request
- Get approval & instructions
- Send item back (tracked)
- Refund or exchange processed
We respond within 24 hours.