Refund Policy
We handle refunds fairly, transparently, and in line with the nature of luxury goods. Refund eligibility depends on item condition, category, and compliance with our return guidelines.
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Eligibility
- Approved return request
- Within 14 days of delivery
- Unused, original condition
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Inspection
- Subject to verification
- Seals and packaging checked
- Category rules apply
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Refund Method
- Original payment method
- Processing may take 5–10 days
- Provider timelines vary
Refund Eligibility
Eligible for Refund
- Unused items in original condition
- Original packaging and seals intact
- Approved return within 14 days
Not Eligible
- Opened cosmetics or perfumes
- Opened supplements
- Final sale items and gift cards
- Items damaged due to use
Shipping Fees
Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is damaged on arrival or the incorrect item was delivered.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos or video evidence. We will review the case and provide next steps.