Privacy Policy
At TAGTOK-LABS, privacy is treated with the same care as our products and service.
This policy explains what we collect, why we collect it, and how we protect it.
Last updated: March 6, 2026
Overview
TAGTOK-LABS operates as an independent online retail platform. When you interact with our website — including browsing, creating an account, placing an order, subscribing to updates, or contacting support — we may collect personal information that helps us deliver the service you expect.
Information We Collect
Depending on how you use the platform, we may collect:
- Account information (name, email, login details)
- Order information (billing/shipping address, items purchased, order history)
- Contact and support information (messages you send us, return requests, attachments if provided)
- Newsletter subscription (email address and subscription preferences)
- Technical data (device type, browser type, pages viewed, approximate location based on IP)
Why We Use Your Information
Your information is used to operate the platform efficiently and securely, including:
- Processing and fulfilling orders
- Providing customer support and handling requests (including returns)
- Preventing fraud, abuse, and unauthorized access
- Improving site performance and user experience
- Sending updates you request (such as newsletters or order-related emails)
Payments
Payments are processed through secure payment providers. TAGTOK-LABS does not store full payment card details. Payment providers may collect and process your information in accordance with their own privacy policies.
Fulfillment & Service Partners
To deliver orders and operate our services, we may share necessary information with trusted partners such as: payment providers, shipping and logistics providers, fulfillment partners, email delivery services, and security tools. We only share what is required to complete the service.
Cookies & Analytics
Our website uses cookies to support essential site functions, maintain secure sessions, and remember preferences. Where analytics are enabled, they help us understand performance and improve the experience. Details are explained in our Cookie Policy.
Data Retention
We retain personal data only as long as necessary for the purposes described above, including order processing, customer support, compliance, and legitimate business operations. Order records may be retained for accounting, security, and legal obligations where applicable.
Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, or disclosure. No method of transmission or storage is 100% secure, but we take privacy and security seriously and continuously improve our safeguards.
Your Choices & Rights
You may request access to, correction of, or deletion of your personal information where appropriate. You may also opt out of newsletters at any time using the unsubscribe link in our emails.
Contact
For privacy-related questions or requests, please contact us through our support page.