Frequently Asked Questions

Answers to our most common questions. For discreet help with orders, you may also contact support directly.

Orders & Payments

Do you ship internationally? ⌄

Yes. We ship worldwide with full tracking and insurance.

Which payment methods do you accept? ⌄

We accept major cards and secure checkout options depending on your location.

Can I modify or cancel my order? ⌄

Orders are processed quickly. Please contact us within 12 hours for assistance.

How long does delivery take? ⌄

Standard delivery takes 3–7 business days. Express options are available.

Will I receive tracking information? ⌄

Yes. A tracking link is sent once your order ships.

Are duties and taxes included? ⌄

Customs duties may apply depending on your destination country.

What is your return policy? ⌄

Returns are accepted within 14 days for eligible items in original condition.

How do I start a return? ⌄

Visit our Start a Return page and submit your request.

When will I receive my refund? ⌄

Refunds are processed after inspection. Timing depends on your payment provider.

Are your products authentic? ⌄

Yes. Every item is carefully sourced and quality-checked before shipment.

Are supplements returnable? ⌄

Supplements cannot be returned once opened. Unopened items may be eligible within 14 days.

Do you restock sold-out items? ⌄

Select items may return. Limited availability is part of our curation.

Do I need an account to order? ⌄

No. You may check out as a guest.

Is my information secure? ⌄

Yes. We use encrypted checkout and never share your data.

How fast do you respond? ⌄

We respond within 24 hours.

Do you offer VIP services? ⌄

Selected clients may receive priority handling and exclusive benefits.